What Customers Say About Getting Started with Cloudpermit

Implementing new software can feel like a big step for any municipality — especially when they face pressing challenges and need to get up and running quickly.

At Cloudpermit, we’re proud to offer local government software that’s not only powerful but also easy to roll out and use, and built with real municipal workflows in mind.

Our customers have learned firsthand how a smooth, streamlined transition to a modern online platform can improve every step of their community development and public works processes.

Here’s what local governments have said about their experience implementing Cloudpermit.

Ready Out-of-the-Box

For the Town of Cobourg, Ontario, Cloudpermit was the clear choice when local officials decided it was time to make the move to a digital community development process.

The municipality needed cloud-based software that would offer real-time access to important data — and they didn’t have time to wait for the long, expensive process of customizing a platform.

That’s why they adopted Cloudpermit’s local government software, which can be quickly configured to meet local needs.

One of its main advantages is that it's ready out of the box without significant demand on IT resources,” said Dave Hancock, Chief Building Official for the Town of Cobourg.

This ease of getting started was also a significant benefit to the City of Franklin, Pennsylvania, when it adopted Cloupdermit for building permitting and code enforcement.

Cloudpermit’s training was invaluable,” explained Charles Gibbon, Code Enforcement Officer for the City of Franklin. “Their team gave great recommendations on how to set up the software to work best for us.”

In Meriwether County, Georgia, municipal employees had the opportunity to learn to use Cloudpermit effectively so they could be successful as soon as they began using it for online building permitting, code enforcement, and business licensing.

We practiced using Cloudpermit in our own training environment before going live,” said Cassandra Sharpe, Director of Planning, Zoning, and Community Development for Meriwether County. “It made us feel more comfortable trying out features knowing our actions wouldn't impact our real data. Overall, our learning curve was short.”

A Positive Change for Staff and Citizens

The City of Brockville, Ontario, faced a common challenge: not enough staff to meet local needs if it continued to do things the same old way.

That’s why the city knew it needed to adopt Cloudpermit. The change helped this municipality eliminate duplicate work and increase efficiency in its service delivery.

While it was a big help for municipal staff, this shift to a digital platform also significantly benefited citizens and stakeholders, enabling them to get started quickly.

We have how-to videos embedded on our website, which is helpful for our community,” said Sebastian Scott, Brockville’s Chief Building Official. “I can refer to the support portal’s resources when someone has a question. The support we can give our community has made implementing and using this software a success.”

The Town of North Elba, New York, was drawn to Cloudpermit for its commitment to innovation and powerful tools that streamline processes.

Because it was easy to get started and make everything work, the municipality was able to dive right into its new local government software and maximize its potential.

We learned how to use the software quickly,” said Britt Waite, North Elba's Building & Planning Department Clerk/STR Compliance Monitor. “We had a great sales and implementation process, and Cloudpermit’s team has been responsive and friendly.”

No Need to Wait for the Benefits of New Local Government Software

The Town of Gananoque, Ontario, needed something sooner than later — and it had to be configurable to match the community's unique challenges and permitting workflows. Cloudpermit checked both of those boxes and made it possible to get started quickly.

We interviewed several software companies to find the right one to suit our needs,” said Blake Keyes, Gananoque’s Chief Building Official. “Cloudpermit stood out because it had a ready-to-use portal, and that was a major selling point for us.”

RSM Consultants, which provides building department support in Ontario, had previously used Cloudpermit in other municipalities. Staff knew they could get the software in place as soon as possible when they took over permitting in the Town of Erin.

We wanted to move quickly, so Cloudpermit got us up and running within two weeks,” said Karri-Anne Read, RSM Building Consultant’s Manager of Municipal Services. “Having pre-set templates from our work with other municipalities made the software implementation very smooth.”

This quick turnaround was crucial to keeping up with local demand when the Town of Erin issued twice as many permits the next year—a workload that wouldn’t have been possible without adopting this modern local government software.

But even communities without prior experience with Cloudpermit can get started quickly.

In the Town of Searsport, Maine, Code Enforcement Officer Victor Mazza needed help handling his new role while also overseeing the community’s building and land use departments — and he didn’t have time to wait.

The software helped him triple his efficiency and manage his many roles.

It’s almost like I tripled my manpower,” he said. “That’s the difference in efficiency. It’s literally like there are two more of me.”

Additionally, the switch to Cloudpermit was painless.

Honestly, implementation went smoothly enough that I was actually a little worried,” Mazza said, chuckling. “You know, waiting for the other shoe.”