Technical Writer

USA

Cloudpermit is seeking a Technical Writer to join our Product team and play a key role in shaping how users understand and adopt our platform. In this role, you will translate complex, configurable SaaS functionality into clear, accurate, and accessible documentation that supports both municipal staff and public-facing users.

You will create and maintain product documentation across Cloudpermit’s platform, including user guides, support articles, release notes, and in-product help content. Your work will directly impact user adoption, support efficiency, and overall customer satisfaction.

This role is ideal for someone who enjoys working closely with Product, UX, Support, and Customer Success teams and who is comfortable documenting our ever-evolving SaaS product in a fast-paced environment.

You will serve as the bridge between Cloudpermit’s technical capabilities and real-world municipal workflows, ensuring our users can confidently navigate permitting, licensing, planning, inspections, and enforcement processes using our platform.

About Cloudpermit

Cloudpermit is the fastest-growing community development, SaaS (software-as-a-service) company in North America. We provide local governments and their citizens with cloud-based software products for all land management processes, including permitting, code/zone enforcement, business licensing, city planning, and more. Headquartered in Reston, VA, Cloudpermit was founded over ten years ago and is growing rapidly across North America. Cloudpermit is committed to delivering efficient, accessible, and smart land management software for agencies and citizens nationwide.

Apply Now

Responsibilities and Duties

Create and maintain clear, user-focused documentation for Cloudpermit products, including:
- Building Permitting
- Planning & Zoning
- Licensing
- Code Enforcement
- Contractor Registration
- Public Works
- Work Orders
- Integrations and more
Develop support articles and knowledge base content that enable self-service and reduce support friction.
Collaborate with Product Managers, UX Designers, and Engineers to ensure documentation reflects current functionality, workflows, and UI patterns.
KPIs into GTM effectiveness and win/loss rates to ensure data-driven decision-making and continuous improvement.
Produce release notes and product updates that clearly communicate changes, enhancements, and new features to customers.
Leverage AI-assisted writing tools responsibly to draft, refine, and standardize content while ensuring accuracy and clarity.
Incorporate visuals such as screenshots, diagrams, and workflow examples to improve comprehension.
Regularly review and update documentation based on product releases, customer feedback, and support insights.
Identify documentation gaps and proactively recommend improvements to content structure and coverage.

Qualifications, Skills, & Past Experience

Bachelor’s degree in Technical Writing, English, Communications, or a related field.
2+ years of experience as a Technical Writer, preferably in SaaS or software products.
Experience documenting configurable, workflow-driven applications.
Strong ability to explain complex concepts in clear, concise, and user-friendly language.
Familiarity with documentation tools, knowledge bases, and content management systems.
Experience creating visual documentation (screenshots, annotated images, diagrams).
Excellent attention to detail and strong collaboration skills.
Experience documenting software for government, regulatory, or enterprise users is preferred.
Familiarity with UX writing principles and in-product guidance is preferred.
Experience working with agile product teams and frequent release cycles is preferred.

Company Culture

Focus - We are focused on our passion, work ethic, and goals, so we can continue to push forward and create innovative software.

Collaboration - We work and succeed as a team at Cloudpermit because we're stronger together. We accept each other’s strengths so we can learn from one another and become better.

Respect - Respecting our customers, and respecting each other, is of the utmost importance. We trust our team to do great work and stay open to new ideas.

The Cloudpermit team is comprised of motivated, positive, and tech-savvy team members. We enjoy working as a team to solve problems and thrive on collective and personal success. At Cloudpermit, you will be assigned engaging and challenging projects and will have opportunities to give input and direction. The Cloudpermit work environment is inclusive, challenging, and rewarding.