Product Manager

North America

Cloudpermit is hiring a full-time Product Manager, to oversee and enhance the creation and maintenance of Cloudpermit’s Planning & Zoning/Development SaaS solution. The Product Manager will be working in close cooperation with our Product, Sales, Marketing, and Customer Success teams to ensure the customer’s voice is heard.

The ideal candidate for this role believes in continuous improvement and looks actively for ways to make it better, faster, and more user-friendly.

About Cloudpermit

Cloudpermit is the fastest-growing community development, SaaS (software-as-a-service) company in North America. We provide local governments and their citizens with cloud-based software products for all land management processes, including permitting, code/zone enforcement, business licensing, city planning, and more. Headquartered in Reston, VA, Cloudpermit was founded over ten years ago and is growing rapidly across North America. Cloudpermit is committed to delivering efficient, accessible, and smart land management software for agencies and citizens nationwide.

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Responsibilities and Duties:

Customer insights management
Product portfolio and backlog management
User experience planning in collaboration with UX designers
Roadmap management with Business and Product teams
Feature specifications and analysis, in conjunction with the Development team
Product and Development team participation, including architecture discussions and scrum process related meetings
Manage new product development and go-to-market process
Manage all product-related documentation in collaboration with Technical Writers, including product data, process descriptions and support articles
Assist in product and domain-related questions by customer support
Review and analyze customer requirements
Assist the marketing department in creation of product related material
Support sales activities in proposals, product requirements
Continuously maintain a knowledge of our user base and their experience, understanding their needs and seeing the product from their perspective

Qualifications, Skills, and Past Experience

Bachelor's degree or higher
5+ years of experience working for a city, municipality, or community development SaaS company
In-depth knowledge of municipal city planning and/or “urban planning” principles, tools, strategies, and methodologies
Ability to understand UX and XS (User Experience & Customer Experience)
Ability to see the product vision and share that vision with our customers
Excellent communication and presentation skills
Negotiation skills
High emotional intelligence quotient
Leadership and decision-making skills
Problem solver, especially when it comes to end users’ problems

Company Culture

Focus - We are focused on our passion, work ethic, and goals, so we can continue to push forward and create innovative software.

Collaboration - We work and succeed as a team at Cloudpermit because we're stronger together. We accept each other’s strengths so we can learn from one another and become better.

Respect - Respecting our customers, and respecting each other, is of the utmost importance. We trust our team to do great work and stay open to new ideas.

The Cloudpermit team is comprised of motivated, positive, and tech-savvy team members. We enjoy working as a team to solve problems and thrive on collective and personal success. At Cloudpermit, you will be assigned engaging and challenging projects and will have opportunities to give input and direction. The Cloudpermit work environment is inclusive, challenging, and rewarding.