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Product Manager

Reston, VA

We have a position open for a Product Manager at our North America HQ in Reston, Virginia. The new Product Manager will be working in close cooperation with our North America Sales & Marketing and Customer Success teams to ensure the customer’s voice is heard.

About Cloudpermit

Cloudpermit is a SaaS (software-as-a-service) company that provides local governments with cloud-based software solutions for community development. Headquartered in Reston, Virginia, Cloudpermit was founded over ten years ago and delivers online land management processes to local governments across North America and Europe. Cloudpermit is committed to efficient, user-friendly, and accessible software solutions that benefit building, planning, and code enforcement departments, development communities, and the public.

Job Description

Product Manager works also with our Europe-based Products Organization (e.g., all product development is in Finland, Europe) which will develop the product(s) and features based on the input.

The ideal candidate for the Product Manager role believes in continuous improvement and looks actively for ways to make it better, faster, and more user-friendly.

This position will report to the VP of Productions Organization, who is based in the U.S.

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Responsibilities and Duties:

  • Customer insights management
  • Product portfolio and backlog management
  • User experience planning in collaboration with UX designers
  • Roadmap management with Business and Product teams
  • Feature specifications and analysis with the Development team
  • Product and Development team participation, including architecture discussions and scrum process related meetings
  • Management of new product development and go-to-market process
  • Management of all product-related documentation in collaboration with Technical Writers, including product data, process descriptions and support articles
  • When assisting Customer Success
    • Assisting in product- and domain-related questions by customer support
    • Reviewing and analyzing customer requirements
  • When assisting Customer Success
    • Assisting in product- and domain-related questions by customer support
    • Reviewing and analyzing customer requirements
  • When assisting Sales and Marketing
    • Assisting Marketing in creation of product related material
    • Supporting sales activities in proposals, product requirements
  • Other
    • No direct reports, however active participation (mostly remote), to the Product Management team actions and events

Qualifications, Skills, and Past Experience

  • Bachelor degree or above
  • 5+ years of experience in SaaS business and/or technology products for Municipalities / Governments
  • Ability to understand business, UX/CX and technology
  • Ability to see the product vision, spread it to all the others and follow that
  • Excellent communication and presentation skills
  • Able to work with everyone, negotiate and create mutual understanding
  • Have emotional intelligence
  • Leader and decision maker
  • Problem solver, especially when it comes to end users’ problems
  • Contributor and collaborator
  • Process-oriented agile development professional with continuous improvement mindset
  • Understand all different languages/meanings professionals’ talk and translate it to others
  • Know the users, understand them and see product from their perspective

Company Culture

The Cloudpermit team is comprised of highly motivated, positive, and technologically savvy team members. We enjoy working as a team to solve problems and thrive on collective and personal success. At Cloudpermit, you will be assigned engaging and challenging projects and will have opportunities to give input and direction. The Cloudpermit work environment is inclusive, challenging, and rewarding.

Our Employees Benefit From

Competitive salary and benefits package
Competitive salary and benefits package
Innovative and welcoming team
Innovative and welcoming team
Transparent and nurturing management
Transparent and nurturing management
Tremendous opportunity to grow professionally
Tremendous opportunity to grow professionally
Flexible work-life balance
Flexible work-life balance
Opportunities for remote work
Opportunities for remote work