Virginia, USA

Implementation Specialist

Cloudpermit is growing and hiring ‚Äď we're looking for an Implementation Specialist

We are looking for a customer-focused Implementation Specialist. The candidate must possess an analytical mindset, a sound interpersonal communication skill set, and a drive to meet time-sensitive deadlines, and a focus on efficiency while not compromising quality.

We offer an exciting position in a fast-growing, high-tech business with flexible ways of working and plenty of opportunities for professional growth.

‚ÄćImplementation Specialist Job Description

At Cloudpermit, Implementation Specialists are responsible for implementing Cloudpermit solutions within municipalities throughout Canada. They also are responsible for delivering digital products and services in a professional manner. Some additional responsibilities of Cloudpermit’s Implementation Specialists are:

·  Lead client adoption through high-level technical support and guidance

·  Ensure client satisfaction throughout the implementation life cycle

·  Triage customer questions, issue resolution, and requests for enhancement

·  Support other departments to ensure we stay on the pulse of our customer’s needs

Implementation Specialists at Cloudpermit are an integral part of the team. Working alongside their Sales Team, and the Vice President of North America, Implementation Specialists need to be comfortable in a client-facing role, and also be detail-oriented.

Responsibilities and Duties‚Äć

The Cloudpermit Implementation Specialist role is responsible for the delivery of digital products to local governments across North America. This role balances key disciplines within our delivery model, such as core product deliverables, managing customer expectations, and training municipal staff. The Implementation Specialist can expect to be assigned 20+ implementation projects per year.

The Implementation Specialist reports to the Head of Professional Services, Rhonda Lake.

Responsibilities and duties include (not limited to):

·   Implementing Cloudpermit’s digital products for municipal building departments

·   Assisting in Change Management within the municipality through implementation-specific training, knowledge base, and post-Go-Live support

·   Assist sales team on demonstrations

·   Advising product development team to ensure decisions are made in the best interest of clients and users

‚ÄćQualifications, Skills, and Past Experience

The Implementation Specialist needs to have various hard and soft skills to succeed in the role. Some of these include(not limited to):

·   Highly analytical resource focused on efficiency and effectiveness

·   Exceptional listening skills

·   Exceptional communication skills (verbal and written)

·   Effective time management and organization (Project Management experience considered a bonus)

·  Passion for digital products and services

·  Exceptional communication skills (verbal and written)

·  Computer and technology savviness

·  Required education: Bachelor’s Degree

·  Required qualifications: 3-5 year(s) as a technical or business analyst (SaaS experience considered a bonus)

Company Culture

The Cloudpermit team is comprised of highly-motivated, positive, and technologically-savvy team members. We enjoy working as a team to solve problems and thrive on collective and personal success. At Cloudpermit, you will be assigned engaging and challenging projects and will have opportunities to give input and direction. The Cloudpermit work environment is inclusive, challenging, and rewarding ‚Äď you can expect to enjoy:

·   Competitive salary and benefits package

·   An innovative and welcoming team

·   Transparent and nurturing management

·   Tremendous opportunity to grow professionally

·   Flexible work-life balance and an option to work remotely


For more information, contact us by email:

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