Implementation Specialist

Virginia & Illinois

Cloudpermit is currently seeking a customer-focused Implementation Specialist. The candidate must possess an analytical mindset, a sound interpersonal communication skill set, a drive to meet time-sensitive deadlines, and a focus on efficiency while not compromising quality.

About Cloudpermit

Cloudpermit is the fastest-growing community development, SaaS (software-as-a-service) company in North America. We provide local governments, and its citizens, with cloud-based software solutions for all land management processes, including permitting, code / zone enforcement, business licensing, city planning, and more. Headquartered in Reston, Virginia, with offices in Chicago, Toronto, and Tampa, Cloudpermit was founded over ten years ago and is now used by hundreds of government clients (and its citizens) across the US, Canada, and Europe. Cloudpermit is committed to efficient, user-friendly, and accessible software solutions that benefit building, planning, and code enforcement departments, development communities, and the public.

Job Description

At Cloudpermit, Implementation Specialists are responsible for implementing Cloudpermit solutions within municipalities throughout North America. They also are responsible for delivering digital products and services in a professional manner.

This role balances key disciplines within our delivery model, such as core product deliverables, managing customer expectations, and training municipal staff. The Implementation Specialist can expect to be assigned 20+ implementation projects per year. The Implementation Specialist reports to the Head of Professional Services.

Implementation Specialists at Cloudpermit are an integral part of the team. Working alongside their Sales Team, and the Vice President of North America, Implementation Specialists need to be comfortable in a client-facing role and also be detail-oriented.

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Additional Responsibilities:

Implementing Cloudpermit’s digital products for municipal government departments
Assisting in Change Management within the municipality through implementation-specific training, knowledge base, and post-Go-Live support
Assist sales team with demonstrations
Advising the product development team to ensure decisions are made in the best interest of clients and users
Lead client adoption through high-level technical support and guidance
Ensure client satisfaction throughout the implementation life cycle
Triage customer questions, issue resolution, and requests for enhancement
Support other departments to ensure we stay on the pulse of our customer’s needs

Qualifications, Skills, and Past Experience:

The Implementation Specialist needs to have various hard and soft skills to succeed in the role. Some of these include (not limited to):

3-5 years experience in software (SaaS) implementation, or as a technical or business analyst (Experience with GovTech, community development, and/or construction management software is highly preferred, but not required)
Ability to manage multiple project timelines to ensure tasks are completed on time throughout the implementation lifecycle (Project Management experience preferred)
Highly analytical mindset, with a focus on efficiency and effectiveness
Exceptional listening skills
Exceptional communication skills (verbal and written)
Effective time management and organization
Passion for digital products and services
Computer and technology savviness

Company Culture

Focus - We are focused on our passion, work ethic, and goals, so we can continue to push forward and create innovative software.

Collaboration - We work and succeed as a team at Cloudpermit because we're stronger together. We accept each other’s strengths so we can learn from one another and become better.

Respect - Respecting our customers, and respecting each other, is of the utmost importance. We trust our team to do great work and stay open to new ideas.

The Cloudpermit team is comprised of motivated, positive, and tech-savvy team members. We enjoy working as a team to solve problems and thrive on collective and personal success. At Cloudpermit, you will be assigned engaging and challenging projects and will have opportunities to give input and direction. The Cloudpermit work environment is inclusive, challenging, and rewarding.