6 Ways to Ensure New Hires Understand Your Software
October 10, 2024When a new hire joins your department, getting them familiar with your software is essential for smooth operations.
It’s important to focus on practical ways to get new hires up to speed on how to use your online community development platform. This ensures new members of your local government stay informed and confident.
Check out 6 ways to ensure new staff understand how to use your permitting and licensing software.
1. Hands-On Learning Experience
Give your new hires hands-on experience with the software you use right from the start. Guide them through using the platform, such as reviewing building permits, responding to questions, and handling daily tasks.
2. Utilize How-To Videos and Tutorials
Provide access to a library of how-to videos that break down the software’s core functions. These videos help new hires learn the software and are often shared with communities to show applicants how to use it as well.
Cloudpermit has a Vimeo page where you can watch all our how-to videos to learn how to use our online community development platform.
3. Access to Support Articles
Encourage new hires to explore support articles. These can provide greater insight and step-by-step instructions for using the software. This self-service approach allows them to troubleshoot common issues on their own.
4. Stay Updated with New Features
As the software evolves, it's crucial that new hires stay updated on new features. Provide clear instructions on how to access and explore updates to ensure they remain current with the latest capabilities.
5. Encourage Questions
Encourage your new hires to ask questions about how to use your software, and make sure they know they can reach out for support whenever they need guidance.
6. Access to Software Sandbox
Cloudpermit offers a sandbox environment where new hires can freely explore and test the software without impacting live data. This provides a safe space for them to experiment with features and build confidence in using the platform.
Ultimately, a well-prepared team will not only use the software more effectively but also improve overall productivity and service delivery. Learn more about how you can help your new hires use Cloudpermit, and why it’s so easy to use, by, booking a demo with us.
