By-Law
Enforcement
Streamline your by-law enforcement online.
- Accept complaints from citizens
- Determine required contact information for complainants
- Create cases in the field
- View case history in chronological order
- Share photos
- Use maps integrated with your GIS
- Accept payment
- Keep all communication in one place
View Our Solutions
Accessible 24/7 on any mobile device
Accept complaints, determine required contact information for complainants, create cases in the field, and more.
Complaints + Cases
Access Anytime, Anywhere
- Access Cloudpermit on any mobile device (phone, laptop, tablet, etc.)
- Use 24/7 on any browser or operating system
- Store data online instead of filing cabinets or personal computers
- Determine data access
- Automatically save information in real-time
- Cut down on printing, paper, and travel costs
- Organize information with automatic archives

Accept Complaints
- Accept complaints and determine what contact information is required for complainants
- Record, filter, and organize complaints
- View complaints in the same area
- Document violations with standard wording templates

Create Cases and Violations
- Create and document cases in the field
- Create and document violations in the field
- Add multiple violations to one case
- Track resolution of violations
- Search past building permits, previous complaints, and by-law enforcement cases, and open the complete history of a property
- Document and view cases in the same area
- Pull information on property owners, councils, courts, and other stakeholders
- View case history in chronological order

Store and Receive Case Information
- Upload and store photos
- View case history in chronological order
- Receive photos from complainants

Make Inspections Easy
- Conduct on-site mobile inspections
- Use interactive maps to find inspection locations
- Keep all inspections and case data in on place

Use Interactive Maps
- Find complaint, violation, and case locations with property borders
- Find neighboring property borders, owners, and contact information
- Receive detailed and accurate property information without filling in data
- Use address and property information searches to find the correct location
- View existing complaints in the same area
- Switch various layers such as planning designations or environmentally sensitive areas, like wetlands, outdoor recreation areas, floodplains, or plant/animal habitats, on and off

Communicate in One Place
- Send direct or group messages
- Follow threads with time-stamped messages
- Collaborate and invite others to join conversations
- Reduce front counter visits, phone calls, and emails

Accept Payment
- Accept online and over-the-counter payments
- Send notifications for due payments
- Determine a detailed list of fees
- Integrate with third-party PCI Compliant payment gateways

Conduct on-site mobile inspections, find property borders, keep all information in one place, and more.
Inspections
Conduct On-Site Mobile Inspections
- Use any mobile device to do an inspection (phone, laptop, tablet, etc.)
- Upload photos
- Input notes and complete reports
- Keep track of all data, contact information, reports, etc.
- Manage violations, orders, and past/upcoming inspections
- Update inspection status
- Create reports and letters with templates

Use Interactive Maps
- Find inspection locations with property borders
- Coordinate and schedule inspections based on zones
- Find optimal directions with Google Maps
- Manage inspectors’ working areas
- Receive location-based assignment suggestions

Determine and Schedule Inspections
- Monitor and update inspection status
- Set and read inspection descriptions
- Schedule and require additional inspections
- Receive inspection results when an inspection is complete
- Assign inspections to inspectors
- Create inspection reports (PDF) automatically

Keep All Inspection Data in One Place
- Keep track of multiple inspections and visits
- Archive inspection information, including photos
- View all outstanding violations
- Keep all inspectors visiting the same site informed

Ready to See Cloudpermit in Action?
Select case locations, view detailed property information, plan routes, and more with our integration into your GIS.
Maps
Select Case Location
- Search locations by address or by selecting it on a map
- View address, property borders, and other property details
- Manage complaints and cases across one property
- Use aerial images to view properties

Display Property Information and Various Layers
- View property information such as property identifiers, property owners, and zoning information
- See full history of property such as contact information, past permits, and open history of a property
- Access different layers such as aerial images, flooding maps, heritage areas, construction areas, etc.

Plan and Navigate Inspector Routes
- Manage multiple inspectors and/or multiple inspectors
- See inspectors’ working areas
- Plan optimal routes based on requested times, locations, and already planned inspections
- Find optional directions with Google Maps

Calculate Property Size
- Draw and determine the size of a property or other areas
- Determine the distance between different points

Gain valuable insights with custom reports, one-click downloads, and more.
Reporting
Create Different Types of Reports
- Create reports for by-law enforcement cases, complaints, and inspections
- Determine and filter report data

Download Reports in One Click
- Download reports in Excel or CSV formats
- Create pre-sets to save you periodical reports

Get in touch with our sales team
See for yourself how easy Cloudpermit is to use
Cloudpermit is configured to meet your needs during implementation, and trained department administrators can make modifications without any coding.
Configuration
Change and Modify Workflows
- Manage list of by-law enforcement types
- Manage inspection types and descriptions
- Manage daily time slots for inspection scheduling

Build and Modify Document Templates
- Use templates to create inspection reports, letters, certificates, and other documents in PDF format
- Manage the standard wording that will be used across the software

Enable online and over-the-counter payments, send notifications for due payments, determine a detailed list of fees, and more.
Payment
Accept Secure Payments
- Enable online and over-the-counter payments
- Manage fines, fees, and citations
- Integrate with third-party PCI Compliant payment gateways

Send Notifications for Due Payments
- Inform property owners when they have a due payment
- Manage due or overdue payments

View a Detailed List of Fees
- Configure fees for each type of violation
- Provide property owners with fee information
