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Streamline your by-law enforcement online.

  • Accept complaints from citizens
  • Determine required contact information for complainants
  • Create cases in the field
  • View case history in chronological order
  • Share photos
  • Use maps integrated with your GIS
  • Accept payment
  • Keep all communication in one place
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View Our Solutions

Accessible 24/7 on any mobile device

Accept complaints, determine required contact information for complainants, create cases in the field, and more.


Complaints + Cases

Access Anytime, Anywhere

  • Access Cloudpermit on any mobile device (phone, laptop, tablet, etc.)
  • Use 24/7 on any browser or operating system
  • Store data online instead of filing cabinets or personal computers
  • Determine data access
  • Automatically save information in real-time
  • Cut down on printing, paper, and travel costs
  • Organize information with automatic archives
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Accept Complaints

  • Accept complaints and determine what contact information is required for complainants
  • Record, filter, and organize complaints
  • View complaints in the same area
  • Document violations with standard wording templates
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Accept complaints online in Cloudpermit

Create Cases and Violations

  • Create and document cases in the field
  • Create and document violations in the field
  • Add multiple violations to one case
  • Track resolution of violations
  • Search past building permits, previous complaints, and by-law enforcement cases, and open the complete history of a property
  • Document and view cases in the same area
  • Pull information on property owners, councils, courts, and other stakeholders
  • View case history in chronological order
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Cloudpermit software interface-Complaints-Create

Store and Receive Case Information

  • Upload and store photos
  • View case history in chronological order
  • Receive photos from complainants
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Store and receive case information in Cloudpermit

Make Inspections Easy

  • Conduct on-site mobile inspections
  • Use interactive maps to find inspection locations
  • Keep all inspections and case data in on place
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Keep all inspection data in one place in Cloudpermit

Use Interactive Maps

  • Find complaint, violation, and case locations with property borders
  • Find neighboring property borders, owners, and contact information
  • Receive detailed and accurate property information without filling in data
  • Use address and property information searches to find the correct location
  • View existing complaints in the same area
  • Switch various layers such as planning designations or environmentally sensitive areas, like wetlands, outdoor recreation areas, floodplains, or plant/animal habitats, on and off
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Cloudpermit By-Law Enforcement Maps Interface

Communicate in One Place

  • Send direct or group messages
  • Follow threads with time-stamped messages
  • Collaborate and invite others to join conversations
  • Reduce front counter visits, phone calls, and emails
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Submit complaints online in Cloudpermit

Accept Payment

  • Accept online and over-the-counter payments
  • Send notifications for due payments
  • Determine a detailed list of fees
  • Integrate with third-party PCI Compliant payment gateways
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Cloudpermit Software Interface view of PaymentsPayment

Conduct on-site mobile inspections, find property borders, keep all information in one place, and more.



Conduct On-Site Mobile Inspections

  • Use any mobile device to do an inspection (phone, laptop, tablet, etc.)
  • Upload photos
  • Input notes and complete reports
  • Keep track of all data, contact information, reports, etc.
  • Manage violations, orders, and past/upcoming inspections
  • Update inspection status
  • Create reports and letters with templates
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Use any mobile device to do an inspection in Cloudpermit

Use Interactive Maps

  • Find inspection locations with property borders
  • Coordinate and schedule inspections based on zones
  • Find optimal directions with Google Maps
  • Manage inspectors’ working areas
  • Receive location-based assignment suggestions
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Find inspection locations with property borders in Cloudpermit

Determine and Schedule Inspections

  • Monitor and update inspection status
  • Set and read inspection descriptions
  • Schedule and require additional inspections
  • Receive inspection results when an inspection is complete
  • Assign inspections to inspectors
  • Create inspection reports (PDF) automatically
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Schedule inspections online in Cloudpermit

Keep All Inspection Data in One Place

  • Keep track of multiple inspections and visits
  • Archive inspection information, including photos
  • View all outstanding violations
  • Keep all inspectors visiting the same site informed
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Keep all inspection data in one place in Cloudpermit

Ready to See Cloudpermit in Action?

Select case locations, view detailed property information, plan routes, and more with our integration into your GIS.



Select Case Location

  • Search locations by address or by selecting it on a map
  • View address, property borders, and other property details
  • Manage complaints and cases across one property
  • Use aerial images to view properties
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Select case location in Cloudpermit

Display Property Information and Various Layers

  • View property information such as property identifiers, property owners, and zoning information
  • See full history of property such as contact information, past permits, and open history of a property
  • Access different layers such as aerial images, flooding maps, heritage areas, construction areas, etc.
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Display map information in Cloudpermit

Plan and Navigate Inspector Routes

  • Manage multiple inspectors and/or multiple inspectors
  • See inspectors’ working areas
  • Plan optimal routes based on requested times, locations, and already planned inspections
  • Find optional directions with Google Maps
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Plan inspector routes in Cloudpermit

Calculate Property Size

  • Draw and determine the size of a property or other areas
  • Determine the distance between different points
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Calculate property size in Cloudpermit

Gain valuable insights with custom reports, one-click downloads, and more.



Create Different Types of Reports

  • Create reports for by-law enforcement cases, complaints, and inspections
  • Determine and filter report data
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Create different types of reports in Cloudpermit

Download Reports in One Click

  • Download reports in Excel or CSV formats
  • Create pre-sets to save you periodical reports
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Cloudpermit reporting-Download

Get in touch with our sales team

See for yourself how easy Cloudpermit is to use

Cloudpermit is configured to meet your needs during implementation, and trained department administrators can make modifications without any coding.



Change and Modify Workflows

  • Manage list of by-law enforcement types
  • Manage inspection types and descriptions
  • Manage daily time slots for inspection scheduling
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Cloudpermit Configuration-Workflows

Build and Modify Document Templates

  • Use templates to create inspection reports, letters, certificates, and other documents in PDF format
  • Manage the standard wording that will be used across the software
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Build and modify templates in Cloudpermit

Enable online and over-the-counter payments, send notifications for due payments, determine a detailed list of fees, and more.



Accept Secure Payments

  • Enable online and over-the-counter payments
  • Manage fines, fees, and citations
  • Integrate with third-party PCI Compliant payment gateways
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Accept secure payments in Cloudpermit

Send Notifications for Due Payments

  • Inform property owners when they have a due payment
  • Manage due or overdue payments
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Send notifications for due payments in Cloudpermit

View a Detailed List of Fees

  • Configure fees for each type of violation
  • Provide property owners with fee information
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View a detailed list of fees in Cloudpermit