Accept complaints, determine required contact information for complainants, create cases in the field, and more.
Complaints + Cases
Access Anytime, Anywhere
- Access Cloudpermit on any mobile device (phone, laptop, tablet, etc.)
- Use 24/7 on any browser or operating system
- Store data online instead of filing cabinets or personal computers
- Determine data access
- Automatically save information in real-time
- Cut down on printing, paper, and travel costs
- Organize information with automatic archives
Accept Complaints
- Accept complaints and determine what contact information is required for complainants
- Record, filter, and organize complaints
- View complaints in the same area
- Document violations with standard wording templates
Create Cases and Violations
- Create and document cases in the field
- Create and document violations in the field
- Add multiple violations to one case
- Track resolution of violations
- Search past building permits, previous complaints, and by-law enforcement cases, and open the complete history of a property
- Document and view cases in the same area
- Pull information on property owners, councils, courts, and other stakeholders
- View case history in chronological order
Store and Receive Case Information
- Upload and store photos
- View case history in chronological order
- Receive photos from complainants
Make Inspections Easy
- Conduct on-site mobile inspections
- Use interactive maps to find inspection locations
- Keep all inspections and case data in on place
Use Interactive Maps
- Find complaint, violation, and case locations with property borders
- Find neighboring property borders, owners, and contact information
- Receive detailed and accurate property information without filling in data
- Use address and property information searches to find the correct location
- View existing complaints in the same area
- Switch various layers such as planning designations or environmentally sensitive areas, like wetlands, outdoor recreation areas, floodplains, or plant/animal habitats, on and off
Communicate in One Place
- Send direct or group messages
- Follow threads with time-stamped messages
- Collaborate and invite others to join conversations
- Reduce front counter visits, phone calls, and emails
Accept Payment
- Accept online and over-the-counter payments
- Send notifications for due payments
- Determine a detailed list of fees
- Integrate with third-party PCI Compliant payment gateways
Conduct on-site mobile inspections, find property borders, keep all information in one place, and more.
Inspections
Conduct On-Site Mobile Inspections
- Use any mobile device to do an inspection (phone, laptop, tablet, etc.)
- Upload photos
- Input notes and complete reports
- Keep track of all data, contact information, reports, etc.
- Manage violations, orders, and past/upcoming inspections
- Update inspection status
- Create reports and letters with templates
Use Interactive Maps
- Find inspection locations with property borders
- Coordinate and schedule inspections based on zones
- Find optimal directions with Google Maps
- Manage inspectors’ working areas
- Receive location-based assignment suggestions
Determine and Schedule Inspections
- Monitor and update inspection status
- Set and read inspection descriptions
- Schedule and require additional inspections
- Receive inspection results when an inspection is complete
- Assign inspections to inspectors
- Create inspection reports (PDF) automatically
Keep All Inspection Data in One Place
- Keep track of multiple inspections and visits
- Archive inspection information, including photos
- View all outstanding violations
- Keep all inspectors visiting the same site informed
Select case locations, view detailed property information, plan routes, and more with our integration into your GIS.
Maps
Select Case Location
- Search locations by address or by selecting it on a map
- View address, property borders, and other property details
- Manage complaints and cases across one property
- Use aerial images to view properties
Display Property Information and Various Layers
- View property information such as property identifiers, property owners, and zoning information
- See full history of property such as contact information, past permits, and open history of a property
- Access different layers such as aerial images, flooding maps, heritage areas, construction areas, etc.
Plan and Navigate Inspector Routes
- Manage multiple inspectors and/or multiple inspectors
- See inspectors’ working areas
- Plan optimal routes based on requested times, locations, and already planned inspections
- Find optional directions with Google Maps
Calculate Property Size
- Draw and determine the size of a property or other areas
- Determine the distance between different points
Gain valuable insights with custom reports, one-click downloads, and more.
Reporting
Create Different Types of Reports
- Create reports for by-law enforcement cases, complaints, and inspections
- Determine and filter report data
Download Reports in One Click
- Download reports in Excel or CSV formats
- Create pre-sets to save you periodical reports
Cloudpermit is configured to meet your needs during implementation, and trained department administrators can make modifications without any coding.
Configuration
Change and Modify Workflows
- Manage list of by-law enforcement types
- Manage inspection types and descriptions
- Manage daily time slots for inspection scheduling
Build and Modify Document Templates
- Use templates to create inspection reports, letters, certificates, and other documents in PDF format
- Manage the standard wording that will be used across the software
Enable online and over-the-counter payments, send notifications for due payments, determine a detailed list of fees, and more.
Payment
Accept Secure Payments
- Enable online and over-the-counter payments
- Manage fines, fees, and citations
- Integrate with third-party PCI Compliant payment gateways
Send Notifications for Due Payments
- Inform property owners when they have a due payment
- Manage due or overdue payments
View a Detailed List of Fees
- Configure fees for each type of violation
- Provide property owners with fee information
