Staff User Experience

Cloudpermit gives planning department staff an easy and simple user experience.

Key Features That Make Our Staff User Experience Excellent:

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Accessible Anytime, Anywhere
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Online Communication Tool
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Interactive Maps with GIS
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Meeting Management and Public Notice Notifications
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Request and Circulate Comments and Approval Requests to Internal and External Departments
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Configurable Two-Tier Approvals
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Manage Processing Timelines
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Deem Applications as Complete

Accessible Anytime, Anywhere

Cloudpermit is a cloud-based solution so users can access the software anytime and anywhere.

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Automatic updates and no installations
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Enable remote work and reduce travel to the office with 24/7/365 access
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Cut down on avoidable printing costs
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Easier to organize information with active projects and an archive
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Information is automatically saved in real time to avoid loss of information
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Manage access and set access restrictions
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Manage online fees and payment

Online Communication Tool

Planning department staff can easily collaborate and communicate with all parties involved such as agents, external agencies, other internal departments like fire departments, and other additional stakeholders in one collaborative workspace.

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Time-stamped messages
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Communication is always in the right context and always available to the people who need to see it
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Easy-to-follow conversations for many involved stakeholders
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Send individual or group messages

Interactive Maps with GIS

Staff can efficiently discover various layers within an area with Cloudpermit’s interactive maps with GIS (geographic information system) integration.

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Easily find application location with property borders
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Quickly find neighboring property borders, property owners, and contact information
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Discover various layers such as planning designations or environmentally sensitive areas, like wetlands, outdoor recreation areas, floodplains, or plant or animal habitats
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Receive accurate and up-to-date information without filling in data each time

Meeting Management and Public Notice Notifications

Cloudpermit makes it simple for planning departments to keep track of all meetings with various stakeholders, such as pre-consultation meetings and council meetings.

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Manage pre-consultation meeting time requests from applicants
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Organize meetings with council or committees, such as with the Committee of Adjustment
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Assign applications to upcoming meetings
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Generate agendas for the meetings automatically from the application data
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Each participant in a meeting can view the relevant documents and agenda online
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Send public notice notifications to those involved in council or committee meetings, as well as those who live within a certain radius of the proposed application
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Manage list of people who request decisions on applications and submit the decisions automatically

Request and Circulate Comments and Approval Requests to Internal and External Departments

Department staff can easily send circulation requests to internal and external departments without needing to print and deliver a copy of the application to each involved stakeholder.

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Eliminate printing, paper, and shipping or travel costs for circulation requests
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Send circulation requests in real-time to speed up the approvals process
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Collect all circulation requests and responses in a digital report
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Notify the staff in the stakeholder organizations about new requests and upcoming due dates

Configurable Two-Tier Approvals

Lower-tier and upper-tier governments can easily collaborate with one another on Cloudpermit.

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Collaboration between lower-tier and upper-tier governments for review and approval processes
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No physical drawings or documents need to be sent between governments
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Reduce back-and-forth communication with communication in one digital space
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Decision making authority can be defined for each type of application separately

Manage Processing Timelines

Cloudpermit allows planning departments to set regulatory processing timeframes and deadlines for individual application types to stay in line with required timelines.

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Understand the urgency in an application review and deadlines on the main dashboard
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Improve regulatory processing timeframe and deadline transparency
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Keep track of upcoming due dates

Deem Applications as Complete

When a planning department has deemed that an application is complete after application submission and all required fees have been paid, the application is marked as complete.

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Easy to communicate when an application has all the requested information
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Accept online payment to collect the application fees at the right time

Interested to see how other customers have benefited from choosing Cloudpermit?