Software Integration Specialist

Reston, VA

About Cloudpermit

Cloudpermit is a SaaS (software-as-a-service) company that provides local governments with cloud-based software solutions for community development. Headquartered in Reston, Virginia, Cloudpermit was founded over ten years ago and delivers online land management processes to local governments across North America and Europe. Cloudpermit is committed to efficient, user-friendly, and accessible software solutions that benefit building, planning, and code enforcement departments, development communities, and the public.

Job Description

We are seeking a Software Integration Specialist to work primarily out of our Reston, Virginia headquarters. The candidate should be able to work within the Product Management department while collaborating frequently with Professional Services. The Integration Specialist should be highly motivated, cross-functional, with a proven track record of executing successful technical projects and fostering strong customer relationships. The ideal candidate has exceptional communication and time management skills, as well as the desire to make a big impact while experiencing the excitement of a fast-growing SaaS / GovTech company like Cloudpermit.

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Responsibilities:

Engage in presales activities to evaluate integration needs and assist in the planning and pricing of engagements requiring integrations
Lead integration projects from planning to configuration, end-to-end testing, and going live
Develop, monitor, and execute against the implementation schedule to ensure delivery of the defined scope
Communicate with developers, customers, and 3rd party vendors, especially when it comes to ensuring the development team has access to necessary APIs and additional resources as needed (documents, firewalls, etc.)
Drive project kickoff, check-in and handoff calls with a professional, executive presence
Conduct end-user and system administrator product training, user acceptance testing, and other go-live activities
Define clear roles & responsibilities and hold clients accountable for timely delivery
Coordinate internal resources and manage all custom development requirements
Keep up-to-date progress on the project to ensure accurate reporting, documentation, and issue management
Adhere to SOPs to ensure standardization and consistency
Monitor and manage client relationships and satisfaction. Assess, escalate, and resolve risks and issues
Lead meetings with key stakeholders as needed to review project status and discuss issues, risks, resolutions, etc.
Work closely with Integration Product and Development team members to conduct continual product and workflow analysis
Facilitate knowledge transfer between Sales and downstream teams

What you will need to succeed:

Bachelor’s degree in a related field: information technology or software engineering, computer science, or business administration
At least 2-3 years’ experience in SaaS software management, implementation, and software deployment processes
Broad knowledge of enterprise-level, commercially available hardware and software products, operating systems networking systems, and methodologies and tools for integrating web-based products
B2B SaaS experience preferred
Excellent organizational and time management skills
Outstanding written and verbal communication skills
Experience working with Agile engineering teams
Robust analytical, problem-solving, and decision-making skills
Notable client service, presentation, and relationship-building skills
Aptitude and the drive to learn new technologies
Knowledge of government permit and licenses processes preferred

Company Culture

The Cloudpermit team is comprised of highly motivated, positive, and technologically savvy team members. We enjoy working as a team to solve problems and thrive on collective and personal success. At Cloudpermit, you will be assigned engaging and challenging projects and will have opportunities to give input and direction. The Cloudpermit work environment is inclusive, challenging, and rewarding.

Our Employees Benefit From

Competitive salary and benefits package

Innovative and welcoming team

Transparent and nurturing management

Tremendous opportunity to grow professionally

Transparent and nurturing management

Flexible work-life balance

Opportunities for remote work