Code enforcement software is a system that simplifies the process of submitting, receiving, and responding to complaints. It also makes it easier for code enforcement departments to create cases, respond to violations, and perform inspections. It is most often used by local governments and residents.
Governments use code compliance software to track workflows, respond to complaints, and talk with citizens. It drastically reduces paperwork and the administrative workload for government staff.
Switching from paper to digital systems reduces mistakes and misunderstandings because all information is stored in the software.
Code enforcement software can foster better relationships between governments and the communities they serve by having more convenient processes. Not only does the right software result in greater convenience for its users, but it encourages improved efficiency for all parties involved.
There are two categories of permitting software: on-premises and online.
Online code enforcement software helps governments reach greater efficiency heights than on-premises systems. This is because cloud-based systems give departments more flexibility in their day since all users can work from any mobile device.
Here are just a few examples of how online software offers significant advantages over on-premises software:
Inspectors can perform and complete on-site inspections in the field. They do not need to visit the government office to fill out the information they already wrote down in the field. Instead, they do the work once.
Governments can accept online payments from citizens for faster and more convenient fee collection.
Citizens and governments can create projects online without needing to fill out paper forms or make phone calls.
Government staff can work together in real time on the same projects. They can also upload photos from a case, add notes, and send important messages to each other to keep information organized.
Moving all conversations online with time-stamped messages significantly reduces emails, phone calls, and front-counter visits.
Online data storage can better protect information from natural disasters or theft.
Status updates can be automatically shared with stakeholders without needing to send an email or make a phone call.
Governments and citizens can use any mobile device for complaints, cases, and violations instead of being tied to a specific computer or office location.
Contact us today to learn more about code enforcement software and the key advantages an online system provides local governments across the nation.